When writing your review, please support your rating with specific, detailed reasoning. In the end, he left us with an upgraded internet service with the promised speeds from 18Mbps and up but in order to use an ethernet connection in my office, I had to purchase a 100' ethernet cable and run it across from the kitchen to the office. One Rep. said she placed an order to restore my service. Review #2210447 is a subjective opinion of poster. Part of this was due to the third party that Ziply contracted to install the phone line. The pricing is very clear for new customers signing up and for the first 12 months of service. Our review policy is simple: be helpful, be relevant, and be specific. I can send you a 12 second mp4, representative of my experience viewing Sometimes Always Never on August 12, 2020. He said we could easily wire the rest of it ourselves since they no longer go into crawl spaces. I had Frontier for years and had a great experience, but the moment Ziply Fiber over we had constant service disruptions, questionable support, poor service and misleading Technicians.
This was on a Friday so I did not want to rock the boat over the weekend so called again on Tuesday. I called Ziply for almost two hours, was transferred 4 times and each time i had to verify my account and start from the beginning. It's now 7 days with no internet. Their communication is horrible and, while their staff answering calls are respectful and polite, no one seems to know what is going on. This provider has not enabled messaging on Yelp. I try to explain it's a wireless connection to their modem and something has changed. Share your experience to help other users. TLDR: DO NOT GET ZIPLY FIBER. Please join the Facebook group so that we can collectively track the quality of Ziply services after the takeover from Frontier: https://www.facebook.com/groups/660782****32828 Never had any issues with Frontier, but now seeing the quality going down :(. Even when I signed up for no router service, and confirmed at installation, and again with customer service that I would not be charged for a router, I still was. Als u deze melding blijft zien, If I could get another service provider out here I would but they are the only company that comes to my house. Will someone at ziply that knows what they're doing finally fix my account and give me the refund I'm owed? Do you have something to say about Ziply Fiber? the Ziply tech I spoke with explained if I don't have service with them I can't have the movies that we paid for to own. However, I have been thoroughly satisfied with the Ziply service so far. After checking and fiddling with the wiring in all of our jacks and outside, he said our house wasn't properly wired for high-speed internet and was preparing to leave with only half of the wiring set up, which would result in the same or slower speeds than our old plan! Reviews that have been considered useful, but contained bad language or content that could lead to legal issues, have been edited to display only relevant information. SHAME ON YOU ZIPLEY ! You also get the option to add home phone service for $10 per month. e-mail ons: message, please email Review #2083653 is a subjective opinion of poster. I had Frontier for 6 years and had a great experience, but the moment Ziply tool over we had constant service disruptions, questionable support, and ultimately cancelled. BROADBANDNOW is a comparison and research website that does not offer internet, TV, or home phone service. I spent more time on the phone with them over the last two months than I did with my own family. We never signed a contract and aren't going to pay for crappy phones for that long! Frontier offered bonded DSL on a home with an ONT present. The e-mail confirmation never arrived so I called back. In the metro areas, they had mostly kept up with fiber greenfields. Signed up for a gig data service but not getting close to 1 gig (best was about 780 mbps) even directly from the ONT connection into the house. They also have wholesale offerings but the focus of this review will be on their residential Internet services. Run away from them. Review of Ziply Fiber, broadband news, information and community I'll keep trying to get in touch with someone that can help me, but so far each operator has passed responsibility to another organization, promised to follow up and resolve my issue, and then no changes have been made. Finally, he offered to do the proper set up on the jack in our kitchen, which is the only one that was wired to the outside box. Ziply is fairly responsive and they are running glass but. They refused to let me speak to a supervisor or anyone higher up to escalate the situation. The Rep I talked to said she would re-send it. Review #2199966 is a subjective opinion of poster. Use the tabs below to navigate to reviews and Q&A sections.
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