Lesson learned. This crummy bank has tacked on a few more overdraft fees lol. Since tomorrow is Friday and I don't get home until after 7, I'll just wait a day and go to my local branch where they know me. Waited over 2 hours on hold and they hung up. Especially for a manager, I never even got a follow up phone call from him. Very convenient. This statement applies to Twin City Fan and all of its subsidiaries. I had a positive available balance online the night before, so I didn't believe I had warranted the first two punitive charges. After calling a representative who was unable to tell me why, I gave up. Login ; Signup; TCF Bank Locations & Hours near San Francisco. I opened this account with TCF National Bank on the 30th of December after the new banking laws took effect. The only reason I'm giving you two stars is because your other employees are nothing short of awesome but this incident has me thinking about banking elsewhere. Where do I start? Thomas G. If I tried to develop a worse bank I couldn't do it.Everytime I call I am on hold for 3 days. So TCF bank is merging this weekend, NO notice. I called again and spoke to another rep and said I want the case reopened. They have had the money since November. I would never ever voluntarily in my life work with this bank again. Here I sit again today trying to make a transfer and I get a message telling me the system is experiencing difficulties GEE, WHAT A SURPRISE! You know. I'd give them a zero if it was possible. They seem like they are helping you on the phone tell you what to do next, you fulfill your part and then don't hear back, waste your lunch calling them again for them to claim they didn't receive this or that or you didn't do it correctly.Update:After finally talking ro supervisor they finally did rule in my favor and reimbursed me. I had fraudulent charges on my account from Amazon. They are custodians of your money, but you have to pay a fee to see your records. However, if you are smart, go to a credit union. She was so awful to me that my boyfriend came over to make sure that I was ok. Next time I was in, she verbally assaulted a man, who inadvertantly cut in line in front of me. Works for me. Difficult to get a hold of even HQ. This morning, I checked on the mobile app and saw that the account had about $800 less in it this morning than when I went to bed the night before! Got the free 50 dollars, then got a notice in the mail saying they were going to charge me $9.95 a month for the totaly free checking. But this is the best I can do. NO way of checking my transactions. However I still feel I shouldn't have had the huge run around they gave me. I was already victimized. Introducing some Monthly Maintenance Fee for untold conditions and they are charging the clients without proper notification. It was my fault for not paying attention so I paid the fees and asked them to stop but they wouldn't stop. I have excellent credit and have NEVER HAD ANY PROBLEM like this. .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. But these policy changes are being changed always and without proper notifications. I've banked with TCF for about 2 years and I can basically back up all that's been said thus far.Now, the tellers at this branch are pretty nice, but there isn't much of a rush on anything.Calling in to get help on any issue with this bank is absolutely horrible. I was never asked if I wanted to opt into the overdraft protection program but they say that I signed papers according to that fact. I had a TCF account before and I was interested in the changes that had been made since then.
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