After extracting, your USB should contain files/folders like bootmgr, Boot, EFI. Need help resetting a used Surface Pro without installation disc? site design / logo © 2020 Stack Exchange Inc; user contributions licensed under cc by-sa. This passage will introduce top 6 ways to disable BitLocker on Surface Pro/Book/Studio with Windows 8/10. I need to reset a microsoft surface to factory without a bitlocker key. Press and hold the Volume-Down (-) button and press the Power button to start up your tablet. On rare occasions, a Surface Hub may encounter an error while cleaning up user and app data at the end of a session. You can choose to factory reset Surface Pro with or without keeping all your files and apps. Resetting the Surface Hub returns its operating system to the last cumulative Windows update, and removes all local user files and configuration information. Follow these steps: In order to download Surface Pro recovery image, head over to the Surface support website. While the Surface Hub displays the Welcome screen, use the power switch to turn off the Surface Hub. From the Windows login screen, click the Power icon in the lower right, hold down the Shift key on your keyboard and click the Restart option. We use cookies to give you the best possible experience on our website. Laptop. After it displays this message, the Surface Hub displays the Windows RE screen. Select Recover from the cloud. Choose your language and keyboard layout, and then at the. My client's Surface Pro has failed to boot since a recent Windows update. It's important that you don't save it directly into a USB flash drive, you'll need to save it to your local drive. (Optionally, you can select Reset. Provide the best software to recover passwords for, Reset Forgotten Windows 10 Password on Surface Pro 3 / 4, How to Reset Windows 8 UEFI Password on UEFI/GPT Computer, How to Bypass Windows Login Password without Resetting Old Password, At this point, Surface will boot into the recovery environment. If the reset process encounters a problem, it rolls the Surface Hub back to the previously-existing operating system image and then displays the Welcome screen. It goes into Automatic Repair which fails. If the device account gets into an unstable state or if the administrator account encounters problems, you can use the Settings app to start the cloud recovery process. To preserve the information that Bitlocker protects on the Surface Hub, enter the Bitlocker key. If your tablet doesn't have a physical keyboard, you can hold down the SHIFT key using the On-Screen Keyboard utility, which can be accessed by clicking the Ease of Access icon at the login screen. After the reset process finishes, the Surface Hub starts the first run program again. You can reset Surface Pro to factory default using Surface Pro recovery image. The recovery image is delivered as a ZIP file. You may have to use this type of recovery process under the following circumstances: The Recover from the cloud process requires a wired connection that provides open internet connectivity (no proxy or other authentication prompts). If you are prompted to enter the Bitlocker key, do one of the following: First, the recovery process downloads the operating system image from the cloud. If you have questions or need help, you can create a support request. I haven't signed - Answered by a verified Laptop technician . Actually, Surface comes with BitLocker encryption enabled by default. Unfortunately, there is an issue with Factory Rest mechanism of Surface Pro. Way 2. You can also find it in the UEFI firmware. Microsoft Surface Hub administrator's guide, The Surface Hub or its related accounts have entered an unstable state, Account information for the device's local administrators, Mobile Device Management (MDM) enrollment information, Configuration information that was set by using MDM or the Settings app. Surface Pro stuck at "resetting your PC 7%"? By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. If you interrupt the process, the device becomes inoperable. Stack Exchange network consists of 176 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. Reset this PC asking for recovery key My company issued a Surface to an employee who quit. The device reset process may take up to six hours. You can specify whether the recovery process preserves other information that is stored on the Surface Hub. Follow the on-screen instructions to complete the factory reset process. Step2: choose More option, and then click on the Enter recovery key. When this happens, the device automatically restarts and tries the operation again. On your Surface Hub, select Settings > Update & security > Recovery. Turn off your Surface Pro tablet and insert the recovery USB drive. You’d better copy the key from recovery key file to make no mistakes. Surface Pro factory reset is stuck at 7% (or, if you choose to erase everything, at 31%)? After you install an update, the performance of the device decreases. rev 2020.11.2.37934, Super User works best with JavaScript enabled, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, Learn more about hiring developers or posting ads with us, Windows 10 does not recognize hardware encrypted bitlocker volume, Windows/Linux dualboot: Windows asks for bitlocker recovery key every boot after reinstalling Linux, BitLocker recovery key required after dual-booting Ubuntu, Unable to install Windows Update on Microsoft Surface Pro X. To discard the protected information, select Skip this drive Use the power switch to turn the Surface Hub back on. When the download finishes, the recovery process restores the Surface Hub according to the options that you selected. Surface pro and windows 10. You want to change how you locally manage the device. Factory Reset Surface Pro with Surface Pro Recovery USB Drive. In this tutorial we'll show you 2 ways to factory reset Surface Pro 4/3/2 tablet without either password or Windows installation disc. You should only use the cloud recovery process when the device reset process doesn't fix the problem. From the Windows login screen, click the Power icon in the lower right, hold down the Shift key on your keyboard and click the Restart option. We recovered the Surface but do not have the log in information, and when I try to Reset this PC I am prompted for a recovery key. If your tablet doesn't have a physical keyboard, you can hold down the SHIFT key using the On-Screen Keyboard utility, which can be accessed by clicking the Ease of Access icon at the login screen. The Surface Hub can download a fresh operating system image from the cloud, and use that image to reinstall its operating system. To discard the protected information, select. Here are some similar questions that might be relevant: If you feel something is missing that should be here, contact us. You'll see the following screen. Under Recover from the cloud, select Restart now. The device requires warranty service in order to become functional again. How to perform a hard reset after forgetting your Surface Pro password? When you see spinning dots under the Surface Hub Logo, use the power switch to turn the Surface Hub off again. As soon as the Surface logo appears, release the Volume-Down button. You may have to reset your Surface Hub for reasons such as the following: During the reset process, if you see a blank screen for long periods of time, please wait and do not take any action. In addition, the Surface Hub downloads a new operating system image and installs it. But if this operation fails repeatedly, the device automatically locks to protect user data. Do not turn off or unplug the Surface Hub until the process has finished. By using our site, you acknowledge that you have read and understand our Cookie Policy, Privacy Policy, and our Terms of Service. This article describes how to reset or recover a Microsoft Surface Hub. If you are prompted to enter the Bitlocker key, do one of the following: To preserve the information that Bitlocker protects on the Surface Hub, enter the Bitlocker key. On the next screen, click the Reset your PC option. You are re-purposing the device for a new meeting space and want to reconfigure it. To unlock it, you must reset the device or, if that doesn't work, recover it from the cloud. For more information about the power switch, see the Surface Hub Site Readiness Guide (PDF). Format your USB flash drive with FAT32, and then extract the contents of the ZIP file to the root directory of your USB drive. Locate the power switch on the bottom of Surface Hub. The information that is removed includes the following: Recovering a Surface Hub from the cloud also removes this information. Recovery Key is given to you when you turn on the BitLocker to your drive. Select Recovery, and then, under Reset device, select Get started. Wait for Surface Pro to restart. To enable Secure Boot on a Surface device that has BitLocker enabled: Suspend BitLocker by using the Suspend-BitLocker cmdlet as described in Method 1. Click Continue. Step3: Input your recovery key to the edit box, and then click Unlock. This question was voluntarily removed by its author. Click Troubleshoot. However, Recover from the cloud is the recommended approach.) The problem is that all of the repair options require a BitLocker recovery key... Stack Exchange Network. Select the Surface device and type your Surface's serial number. It gets stuck, sometimes at 7% or sometimes at 31%. If for some reason the Surface Hub becomes unusable, you can still recover it from the cloud without assistance from Microsoft Support. The user name or password for the device account or the Administrator account has been lost. The device starts and displays the Surface Hub Logo screen. Boot your Surface device to UEFI by using one of the methods defined in Using Surface UEFI on Surface Laptop, new Surface Pro, Surface Studio, Surface Book, and Surface Pro 4. The power switch is next to the power cord connection. All you need is a USB flash drive with at least 8GB disk space. Start your Surface Pro tablet. Repeat step 3 three times, or until the Surface Hub displays the "Preparing Automatic Repair" message. Wait for Surface Pro to restart. However, Recover from the cloud is the recommended approach.). (Optionally, you can select Reset. By default, the serial number was printed on the back of your tablet. However, some people have been complaining BitLocker encryption issues on Surface and looking for some easy ways to turn off BitLocker on Surface.
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