The name on my receipt says Mariah. They kept swearing and talking about how hung over they were in front of their customers. Anyway, before I posted this review I actually sent an email to their customer service explaining the situation, asked them to speak to their supervisors, and requested a change in store hours or some sort of explanation. Womens Clothing Stores Nearby. I just expect customer service. The selection was wider than last time I stopped by, and all very cute and trendy. not so much their "universal" clothing. As a Brandy Melville shopper, I fell in love with this store because it's HUGE and has a big variety of, I think Brandy Melville has a high turnover rate since all the girls are in high school or early college years, so you can't always trust reviews based on service from a. I am a avid brandy shopper, I love their clothing. To our surprise, Brandy Melville in Walnut Creek, told us they don't give refunds!?!? It was extremely hot in there and while there were fans they were only effective when standing directly in front of it. I ended up finding a few cute pieces for fall, I wish they had more full size shirts, not so many crop tops. I love their room decor here and the FREE stickers!! Now that I see they sell their line at other outlets we won't be back to the Walnut Creek store. ill keep going there for that. Employees are always so nice and friendly. and so I decided to try to call my nearest store. Then they INSISTED for my email address, after I already said "No." I had an AWFUL experience at this store in Walnut Creek. For detailed hours of operation, please contact the store directly. This review is more for the corporate management. Viva Diva. Ground Floor Walnut Creek, CA 94596 P: (925) 933-6778 F: (925) 935-7291 Contact Us! Like one girl saw me and looked at me waiting to try clothes on and just sat down so I asked if I just walked in and not even her, another girl who was folding clothes was like "oh yeah" and let me in. CA, Aritzia Yes, they are allowing in-store shopping in Walnut Creek. So I insisted for my daughter to look for something to exchange, and I don't need to hold on to the paper credit. Although, you do see many Walnut Creek shoppers ( young) like this store. Aritzia 1265 Brdwy Plaza Walnut Creek, CA. CA, Bella Mar Match that with even better service. You wouldn't see it if you didn't know about it (also because you'd probably be distracted by other competitors like forever 21 and UO across from it). Why are the girls who work there so rude? The girls who worked there were actually nice compared to other reviews, although they didn't really go around offering help. The staff is incredibly helpful and always a pleasure to talk to. But they deserve some stars for the cleanliness of the stores, and for the young girls who were apologetic. Hours Guide. Store Location on Map >View Map Official Website. Very cute little boutique. Don't know if this is a franchise or what but someone needs to pay attention to the staff. 1275 Broadway Plaza # 1062 They only speak when spoken too and they don't know a whole lot about the product. Again, they refused us because they said there was no power. Most teenage girls might have a 'mean' looking resting face, but once you talk to them they're sweethearts. I went there 3-4 times within a 3 month span. They said it was to process my credit(so no choice there!). Walnut Creek has the best of the best for customer service: Nordstrom, Neiman, True Religion, Coach, Sephora, etc. 94596. They sent me an order in the mail that I hadn't placed. I didn't even notice it was there until I heard that people I know we're buying stuff there. I talked to a manager on shift and she was sooo empathetic. Contact the business for more information about recent service changes. NOTHING CUTE! The ladies working were nice but nothing stand out. I stopped in the Brandy Melville Walnut Creek store quickly on a whim, while passing by on a Sunday afternoon. She reached out to her district manager who then got someone in contact with me almost immediately and made the situation right. Walnut Creek. They had a ton of new items and my shopping experience was fun. ).-There is something for everyone of most sizes (except men). I wish I got the name of the girl that helped me. The clothes are cute, some things are cheap, others are a little overpriced. When I went back *a mere four hours later*, and looked at the bottom of my receipt as I waited for assistance, it was the first I became aware of a "no refunds, exchange/store credit only within 14 days" policy. I was excited when Brandy Melville opened in Walnut Creek, but was disappointed to find the store run by snobby, gossiping girls and clothes sold overpriced. I'm not sure if I even remember the last time I posted a 1-star review but this Brandy Melville location definitely deserves 1 star. I had an AWFUL experience at this store in Walnut Creek. Walnut Creek, But the salesperson encouraged us that if it didn't fit, we could return it to the WC store near us, within 14 days. Whatever I guess. 11 other reviews that are not currently recommended, Find more Women's Clothing near Brandy Melville, "Disclaimer: I have been meaning to write this review for a while, I hope the gentleman who helped me out has gotten his due recognition for his work in the interim. They couldn't afford a plastic card or card stock? 1337 N. Main St, Walnut Creek. I love their room decor here and the FREE stickers!! To sum up Brandi Melville in WC:-The prices are reasonable. Also, if you're closed, you can lock the door or post a sign. Walnut Creek, © 2020 Womens Clothing Stores. What is a typical day like for you at Brandy Melville? NOTHING CUTE! Your trust is our top concern, so businesses can't pay to alter or remove their reviews. My son and his children are visiting from London My granddaughter was looking forward to shopping at Brandy Melville as she is a regular client in London for many years. The sales girls aren't authorized, the store manager either can't or won't, and when I finally heard from a Brandy Melville corporate representative, I was told they simply WILL NOT do the right thing. I talked to a manager on shift and she was sooo empathetic. 1210 Broadway Plaza We barely stepped a foot inside. Pictures included of their responses. But a lot of the stuff here is poorly made, hence the price.It has that forever 21 quality.And one size fits all? .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. The ladies there were very happy and helpful. I discovered this retailer at Santa Barbara about 3-4 years ago. Learn more. Who are the designers for their clothing and products in this store! Contact Information My main problem is the fact that Brandy Melville now appeals to twelve year old girls, but has shirts that say obscene quotes such as "B*tch Don't Kill My Vibe" and "Stressed, Depressed, but Well Dressed." Brandy Melville gets a pretty bad rep for their customer service. 1387 North Main Street I had an AWFUL experience at this store in Walnut Creek. I would understand if maybe they actually close at 9 but need that last extra hour to themselves to tidy up the store to leave on time, but change your posted hours so people don't waste their time. Brandy Melville in Walnut Creek, CA 94596. In fact I don't think I"ve ever seen anyone come from behind the counter ever......Hopefully no one comes in and snags the whole front table. ⇈ Table of Contents. The selection of clothes is a decent amount, but they add piles of the same items in different locations of the store to make it seem larger. My son and his children are visiting from London My granddaughter was looking forward to shopping at Brandy Melville as she is a regular client in London for many years. We weren't greeted when we walked in, been there twice, the workers were swearing, talking about their paychecks, and basically ignoring the customers. Seriously?!? The clothes are cute, some are very over priced though. She said not for credits??? odd. Are they allowing in-store shopping? But they deserve some stars for the cleanliness of the stores, and for... As a Brandy Melville shopper, I fell in love with this store because it's HUGE and has a big variety of clothes, accessories, and more. As much as I wanted to purchase the entire store, I left with 3 items: 2 ultra-soft shirts and an amazing scarf for about $75.00. I just felt like I was being judged for not being a size 00 but you should at least try to make an effort to be somewhat nice. Hoping it gets better,W. Your clothes are amazing. As a business manager I guess yelp does cater. Then the power went out, so they started doing purchases via handheld device using Square. As a business manager I guess yelp does cater. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. Don't expect great customer service, or any type of customer service from Brandy Melville. While I didn't experience any hostile teenage employees whispering catty things about me, I will say that service is non-existent. 5 stars. 72 Broadway Lane I don't get it. Shop at your own Risk at the store and online. Although, you do see many Walnut Creek shoppers ( young) like this store. Get directions, reviews and information for Brandy Melville in Walnut Creek, CA. Quite frankly, looking at the previous reviews, the manager is the one who should be fired for not implementing and enforcing better practices. I am a avid brandy shopper, I love their clothingBut I just cannot come to terms with the staff here. They need to replace this store with another exciting quality store with better offerings. They're only hired because of their looks. I called customer service 3 times to explain that it was a glitch because I didn't placed the orden. I had a bad experience here. Map of Brandy Melville at 1337 N Main St, Walnut Creek, CA 94596: store location, business hours, driving direction, map, phone number and other services. Sort by. They blamed the Emeryville store and said that "she was new." I was SO excited to come to this store, because I recently shopped at the one in Santa Monica and LOVED it.
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